Tucuvi is the global leader in clinical Conversational AI in healthcare.
Our product, THM, is the only patient management platform with a CE-marked product for AI clinical phone conversations for different pathologies and care processes. Safe and clinically validated.

We have received numerous awards, including €5.5M in funding from the European Innovation Council. Today, we operate in 3 countries and we’re improving tens of thousands of patients lives in more than 30 different care pathways. We partner with leading healthcare systems and life science companies to transform patient care and augment healthcare professionals’ capacities.

We’ve been doubling the team year over year to keep up with our growth. If you want to be part of a company transforming how patients receive care, just keep reading…

https://www.youtube.com/watch?v=rkTzigkOhJI&list=PL7Zcl8Mi6vD56j6Bgzxr-my4l0lVahZHY

CONTEXT

Every year, we have ambitious growth targets regarding the number of healthcare settings we work with and the number of care pathways we are helping them to streamline. That’s why, the person who joins us will become a key contributor to our success, by helping us improve customer loyalty and growth.

We start from three premises:

• As part of Customer Success, Tucuvi has an incredible Implementation team ensuring smooth and fast implementation of clients, doing the configuration of the product, training and support.
• Most healthcare settings we work with are leveraging less than 10% of our solution. There is lots of room to help them implement AI in +50 care pathways and keep improving care efficiency and patient outcomes.
• The Customer Success team is very focused today on the implementation to deliver an exceptional experience and not that much on expansion.

We are committed to enabling hospitals to leverage Tucuvi’s product fully. That’s why we’re looking for a Customer Success Manager who, by leading this team, will be responsible for all the initiatives and processes to achieve this goal.

WHAT YOU’LL DO

You’ll lead the Customer Success team, which -today- includes Implementation and Customer Support, currently led by our CEO, whom you will directly report to.

The main metrics you’ll be responsible for are customer retention, engagement, NPS, and upselling.

You’ll grow the team -in number and in knowledge-. You’ll help the team to grow by coaching them, defining strategies and tracking improvement.

Here you have a more detailed description of what we expect to happen during your firsts months with us:

First Month:

• Understand internal processes, tools, and client specifics.
• Engage with your Customer Success team members to understand them and our actual processes. Also to grasp current challenges and opportunities.
• Start establishing relationships with key client personnel.

First Three Months:

• Analyse and optimize - if needed- customer success workflows and communication strategies.